In recent years many industries have been sluggish, and price wars fill the whole market. The electric vehicle repair trade is no different, and for our repair workers only they themselves know the bitterness they go through. Sometimes they truly feel exhausted, but all that tiredness can only be waved away with a smile. The tiredness is an accumulation in their lives, a responsibility they are meant to carry. They have no choice but to be strong... What they need is your respect, but some customers really chill the heart!

Customer 1: Same battery replacement, why is your shop so expensive?

Many customers look only at the price, not at product quality or after-sales service, and go wherever it is cheapest. We can also supply cheap no-brand batteries, but we cannot cheat customers. In business, honesty comes first. We will recommend the best battery for you, and will not swap in an inferior battery just because a customer wants something cheap and we want to hold on to them. Then, when the cheap replacement runs into after-sales problems, they start shouting: your product quality is terrible, not just the product but your character too, you deceive people, your business will not last.

Why it chills the heart: The customer keeps feeling the battery price is too high and wonders why others sell so cheap. One should not blindly chase low prices. A battery dealer also has labor costs, shop costs, delivery costs, and after-sales costs, and when dealing with shops that often run tabs, even interest costs must be counted. You get what you pay for. When we recommended a good battery, you complained it was expensive and called us greedy. If you use cheap no-brand batteries, please do not regret it later, spending more money and more energy!

Customer 2: Hmm, your skills are not up to par, here is 5 yuan for your trouble!

Some customers arrive with an electric vehicle that powers on but will not move and needs diagnosis. The worker tries every effort to track down the fault; power is normal, yet a small problem takes hours to locate. When it comes to charging a reasonable fee, the customer thinks it is unreasonable. He believes taking so long means your skill is poor; twenty yuan to connect a wire is unreasonable, a rip-off. He says the joint would have long been fixed if done earlier, and this disassembling and reassembling, cutting and connecting and testing only proves the skills are not up to par, so here, take five yuan, since you seem to have worked hard!

Why it chills the heart: Without diagnosis nobody knows where the problem is. We can only find the root cause by checking wire by wire. It is not something done casually; it needs skill and time. In the diagnosis, all the tricky wires, aching head, and numbing squatting legs, are they worth only that little? Please do not insult our labor, and do not insult those 5 yuan. Thank you!

Customer 3: You fixed it that fast, it was nothing, right? And you still want money?

You push your vehicle over and ask me to repair it. If the repair is quick, you say the fee is too high; if the repair is slow, you say my skills are poor. If I say a part must be replaced, you say just repair it; if I replace a part, you say I just want to earn more from you; if I do not replace the part, you say my repair is no good. It truly leaves a repairman caught on the horns of a dilemma. Some customers, forget it, better not to have them at all.

Why it chills the heart: The shorter the repair time, the more professional and experienced the master is, and the more time saved for you. Behind those skilled hands lies real hard work, because we are more professional and serve you better!

Repair workers have already endured too many misunderstandings. You may not fully understand them, but please do not hurt them on purpose. With their own hands they accumulate bit by bit. They have no grand ambitions; they only want to use their skilled craft to repair your electric vehicle well. They come through wind and rain, and no matter how harsh the weather outside, they conscientiously repair every vehicle and sell every battery well. Here, the long-life Xupai battery salutes all repair workers: thank you for your hard work!